At WINGFLEX, we are committed to providing reliable flight simulation hardware and clear, transparent customer service. Please review the following policies regarding shipping, returns, warranty, product compatibility, and purchases.

1. Shipping & Delivery

Order Processing

• In-stock orders are typically dispatched within 1–3 business days.
• Once your order has been dispatched, a tracking number will be sent to your email address.

Estimated Delivery Times

• Standard Delivery: Approximately 3–10 business days for most international destinations.
• Remote Areas: Please allow approximately 7–15 business days.

Delivery times are estimates and may vary depending on the destination, customs clearance, carrier operations, and other circumstances beyond our control.

Track Your Order

To check your shipment status, visit the Track Order page under the Support section of our website and enter your tracking number.

You can also contact us via our live chat window or email info@wingflexsim.com with your order number. Our team typically responds within 24 hours.

Import Duties & Taxes

Import duties, customs taxes, and local clearance fees are the buyer's responsibility for products that do not include these charges in the shipping price.

Some products may offer tax-included shipping. Please check the individual product page before placing your order to confirm whether import duties and taxes are included.

2. Return & Refund Policy

30-Day Return Policy

We offer a 30-day return or refund option for unopened products that remain in their original condition and packaging, provided they have not been used or damaged and remain suitable for resale.

• Eligibility: Products must be unopened and in their original condition and packaging.
• Return Shipping: The buyer is responsible for return shipping costs for change-of-mind returns.
• Refund Processing: Refunds will be processed after we receive and inspect the returned goods.

How to Request a Return

Please contact us at info@wingflexsim.com with your order number and the reason for your return. Our support team will guide you through the process and provide the applicable return instructions.

Please contact us before sending any product back.

EU Customers

Customers in the European Union may have a statutory 14-day right of withdrawal for eligible online purchases, subject to applicable law and its exceptions. Our 30-day return policy for unopened products is offered in addition to any applicable statutory rights and does not limit those rights.

Where statutory withdrawal rights apply, return conditions and costs will be handled in accordance with applicable law.

3. Warranty & Repair Service

One-Year Manufacturer Warranty

All WINGFLEX products come with a one-year manufacturer warranty covering manufacturing defects and qualifying quality issues arising under normal use.

During the warranty period, eligible issues will be addressed through free repair or replacement, as determined following our assessment of the issue.

Warranty Exclusions

The warranty does not cover damage or issues caused by:

• Accidental damage or improper handling.
• Misuse or operation contrary to product instructions.
• Unauthorized modifications, repairs, or alterations.
• Other circumstances not attributable to a manufacturing defect.

Warranty claims may require proof of purchase, a description of the issue, and supporting photos or videos.

Repair Service After Warranty

After the warranty period expires, we continue to offer paid repair services where available. Please contact our support team for an assessment and a repair quote.

Warranty Support

To request assistance, email info@wingflexsim.com with your order number, product model, and a description of the issue. Our team will review your case and advise you on the next steps.

4. Compatibility & Community Support

Flight Simulator Compatibility

WINGFLEX hardware supports a range of major flight simulation platforms, including:

• Microsoft Flight Simulator 2020 and 2024
• X-Plane 11 and 12
• Prepar3D

Compatibility varies by product, simulator version, aircraft, and third-party add-ons. Please refer to the compatibility list and its latest update date on the individual product page before purchasing.

If you are unsure whether a product supports your specific aircraft or simulator setup, contact us at info@wingflexsim.com with your simulator version and aircraft add-on details. We will help you check compatibility.

Join the WINGFLEX Discord Community

Join our official Discord community to connect with fellow flight simulation enthusiasts, exchange setup tips, share configurations, receive technical assistance, and stay informed about product updates and new releases.

Join the WINGFLEX Discord Community

You can also access the Discord link from the header menu on our website.

5. Terms of Service

Acceptance of Terms

By accessing or purchasing from the WINGFLEX website, you agree to these Terms of Service and the applicable policies published on our website.

Product Information & Modifications

We make reasonable efforts to ensure that product descriptions, specifications, images, and compatibility information are accurate and up to date. However, product specifications, appearance, and software features may change as part of ongoing development.

Compatibility information is provided for reference and may vary depending on your software environment, aircraft add-ons, and configuration.

Intended Use

WINGFLEX products are designed for flight simulation and hobby use only. They are not certified or intended for actual aircraft operation, real-world flight control, or safety-critical aviation use.

Intellectual Property

Unless otherwise stated, the text, images, product designs, firmware, software, trademarks, and other materials on this website are owned by or licensed to WINGFLEX and are protected by applicable intellectual property laws.

You may not reproduce, redistribute, reverse engineer, modify, or commercially exploit our proprietary materials, firmware, or software without prior written permission, except where such restrictions are prohibited by applicable law.

Limitation of Liability

To the extent permitted by applicable law, WINGFLEX will not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or software.

To the extent permitted by applicable law, our total liability arising from a particular product purchase will not exceed the amount paid for that product. Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Payment & Order Cancellation

We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases of payment failure, suspected fraud, unavailable inventory, or an invalid or undeliverable shipping address.

If an order is cancelled after payment has been collected, any applicable refund will be processed through the original payment method or another agreed method, subject to applicable law.

Governing Law & Disputes

These Terms are subject to applicable law. Where a dispute arises, the parties will endeavor to resolve it through good-faith communication and negotiation. Nothing in this section limits any mandatory rights or remedies available under applicable law.

Changes to These Terms

We may update these Terms of Service and other policies from time to time. Updated versions will be published on our website with a revised date where appropriate. Changes will take effect as permitted by applicable law.

6. Authenticity & Authorized Resellers

Verify Your WINGFLEX Product

To verify the authenticity of a WINGFLEX product, please contact us at info@wingflexsim.com or send a message through our official social media accounts.

Official Sales Channels

WINGFLEX products are available through the following official or authorized channels:

• The WINGFLEX official website.
• Official WINGFLEX stores on Amazon.
• Independent websites operated by WINGFLEX authorized resellers.

Products purchased through unauthorized channels may not be eligible for the same warranty coverage or technical support services. Eligibility will be assessed in accordance with our applicable policies and legal obligations.

If you are unsure whether a seller is authorized, please contact us before making a purchase.

Contact Us

For questions about shipping, returns, warranty claims, compatibility, or product authenticity, please contact our support team.

Email: info@wingflexsim.com

Website: https://wingflex.com

Please include your order number and relevant product details so that we can assist you more efficiently.

WINGFLEX
Precision Hardware. Immersive Flight.