Under applicable consumer protection laws, eligible consumers in the European Union may have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal conditions and exceptions.

If you wish to exercise your right of withdrawal for an eligible WINGFLEX purchase, please complete the request form below.

1. Withdrawal Period

The withdrawal period generally expires 14 days after the day you, or a person designated by you other than the carrier, receive the goods.

For orders containing multiple items delivered separately, or goods delivered in multiple lots or pieces, the withdrawal period may be calculated in accordance with applicable law.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires.

2. How to Submit Your Request

Please provide the following information in the form below:

• Full name
• Email address used for the order
• Order number
• Product name
• Date the goods were received
• Any additional information relevant to your request

Once submitted, our team will review your request and contact you with the next steps and return instructions.

You may also notify us of your decision to withdraw by emailing info@wingflexsim.com. Please include your order number and clearly state that you wish to exercise your right of withdrawal.

3. Returning the Goods

After notifying us of your withdrawal, you must send the goods back without undue delay and no later than 14 days from the date you informed us of your decision, unless applicable law provides otherwise.

Please follow the return instructions provided by our support team and use appropriate packaging to protect the product during transit.

You may be responsible for the direct cost of returning the goods where permitted by applicable law and where you were properly informed of this requirement before purchase.

You may handle and inspect the goods only to the extent necessary to establish their nature, characteristics, and functioning. You may be liable for any diminished value resulting from handling beyond what is necessary for such inspection, where permitted by applicable law.

4. Refunds

If you validly exercise your right of withdrawal, we will reimburse eligible payments received from you, including the cost of standard outbound delivery where required by applicable law.

If you selected a more expensive delivery method than the least expensive standard delivery option offered, we may not be required to reimburse the additional cost.

Refunds will generally be issued using the original payment method unless you expressly agree otherwise. We will not charge you fees for processing the refund.

We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, unless applicable law requires otherwise.

5. Exceptions

The statutory right of withdrawal does not apply to every purchase. Certain exceptions may apply under applicable law, including specific categories of customized or personalized goods and other legally exempt products or circumstances.

If you are unsure whether your purchase qualifies, please contact us before submitting your request.

This statutory withdrawal right is separate from our voluntary 30-day return policy for eligible unopened products. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

6. Contact Us

If you have questions about your withdrawal request, please contact:

WINGFLEX Customer Support
Email: info@wingflexsim.com
Website: https://wingflex.com

Please retain your order confirmation and any correspondence relating to your request for reference.