We're here to help you get the most out of your WINGFLEX hardware. Whether you need assistance with setup, software, firmware updates, or product issues, our support team is ready to help.

Technical Support

To help us identify and resolve your issue efficiently, please include the following information when contacting our Support Team.

1. Order Information: Your order number and the email address used at checkout.
2. Product Details: Your WINGFLEX product model and serial number, if applicable.
3. System Information: Your operating system, flight simulator and version, and relevant aircraft add-ons, if applicable.
4. Issue Description: A clear explanation of the problem and the steps needed to reproduce it.
5. Supporting Evidence: Photos, screenshots, videos, or error messages that help illustrate the issue.
6. Troubleshooting Steps: Any solutions you have already tried.

Providing these details in your initial message helps us investigate your issue more efficiently.

Software & Firmware

For software, firmware updates, and installation guidance, please refer to the relevant product documentation and support resources on our website.

Before installing any software or firmware, make sure it is compatible with your product model and follow the provided instructions carefully.

If you encounter issues with Wings-Bridge, firmware updates, or installation, please contact our support team with your product details and a description of the problem.

Warranty & Product Assistance

If you experience a product issue or need help with a warranty claim, please contact us with your order number, product model, and a description of the issue.

Our team will review your request and guide you through the appropriate troubleshooting or warranty process in accordance with the applicable warranty policy.

Contact Us

Still need help? Our support team is happy to assist.

Email: info@wingflexsim.com

For faster assistance, please include your order number and any relevant photos, screenshots, or videos when contacting us.

WINGFLEX
Precision Hardware. Immersive Flight.