Last Updated: October 14, 2026

WINGFLEX (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit wingflex.com (the “Website”), place an order, contact our support team, or otherwise interact with us.

By using our Website, you acknowledge the practices described in this Privacy Policy. Where required by applicable law, we will obtain your consent before processing your personal information.

1. Information We Collect

The personal information we collect depends on how you interact with our Website and services.

Information You Provide

When you place an order, contact us, or subscribe to our communications, we may collect:

• Contact Information: Name, email address, telephone number, billing address, and shipping address.
• Order Information: Products purchased, order history, order number, and transaction details.
• Payment Information: Payment status, transaction references, and billing details. Payment card information may be collected and processed directly by third-party payment providers.
• Customer Support Information: Messages, product details, simulator and software versions, troubleshooting information, and any screenshots or videos you provide.
• Communication Preferences: Your preferences for receiving marketing emails and other updates.

Information Collected Automatically

When you visit our Website, we or our service providers may automatically collect certain information, including:

• IP address and approximate location.
• Browser type, device type, operating system, and language settings.
• Pages visited, links clicked, and interactions with our Website.
• Referral sources and browsing activity.
• Cookie identifiers and similar tracking technologies, subject to applicable consent requirements.

Information from Third Parties

We may receive information from payment providers, shipping carriers, analytics services, advertising partners, and other service providers. This may include payment confirmations, delivery updates, website performance data, and advertising interaction data.

2. How We Use Your Information

We may use your personal information for the following purposes:

• Order Fulfillment: To process payments, fulfill orders, arrange shipping, provide tracking updates, and manage returns or warranty requests.
• Customer Support: To respond to inquiries, troubleshoot technical issues, and provide product assistance.
• Website Operation: To maintain, secure, and improve our Website and services.
• Communication: To send order confirmations, shipping notifications, service updates, and responses to your requests.
• Marketing and Advertising: To send promotional communications, measure advertising performance, and improve our marketing activities where permitted by law and consistent with your preferences.
• Analytics: To understand how visitors use our Website and evaluate our products and services.
• Security and Fraud Prevention: To detect suspicious activity, prevent fraud, and protect our customers and business.
• Legal Compliance: To comply with applicable laws, resolve disputes, and protect our legal rights.

We process personal information only where we have an appropriate legal basis under applicable law, such as fulfilling a contract, complying with legal obligations, pursuing legitimate interests, or obtaining your consent where required.

3. Cookies and Similar Technologies

Our Website may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, analyze website traffic, and measure advertising performance.

These technologies may be used for:

• Essential Functions: Supporting shopping cart operation, checkout, security, and core website features.
• Preferences: Remembering settings and improving your browsing experience.
• Analytics: Understanding visitor behavior and website performance.
• Advertising: Measuring campaigns and delivering or personalizing advertisements where applicable.

You can manage cookies through your browser settings and, where available, our Website's cookie preference tools. Disabling certain cookies may affect website functionality.

Where required by law, we will obtain your consent before using non-essential cookies or similar technologies.

4. How We Share Your Information

We may share your personal information with the following categories of recipients when necessary for the purposes described in this Policy:

• Payment Providers: To process payments and help detect fraudulent transactions.
• Shipping and Logistics Providers: To deliver orders and provide tracking information.
• Technology and Website Service Providers: To support website hosting, security, maintenance, and technical operations.
• Analytics Providers: To measure website traffic and improve our services.
• Marketing and Advertising Partners: To measure advertising effectiveness or deliver marketing communications, subject to applicable law and your preferences.
• Professional Advisers: Such as legal and accounting advisers where reasonably necessary.
• Authorities and Other Parties: Where required by law or necessary to protect our legal rights, customers, or business.
• Business Transfer Parties: In connection with a merger, acquisition, restructuring, or sale of all or part of our business, subject to appropriate safeguards.

We do not authorize service providers to use your personal information for purposes incompatible with the services they provide to us. Third parties may also process your information under their own privacy policies and applicable legal requirements.

5. Third-Party Websites and Services

Our Website may contain links to third-party websites or use third-party services for payment processing, shipping, analytics, advertising, or customer communications.

These third parties may process your personal information in accordance with their own privacy policies. We encourage you to review those policies before providing personal information through their services.

We are not responsible for the privacy practices or content of websites that we do not operate.

6. International Data Transfers

WINGFLEX serves customers in multiple countries. Your personal information may therefore be processed or transferred to countries other than the country in which you reside, depending on our business operations and the locations of our service providers.

Where required by applicable law, we will implement appropriate safeguards for international transfers, such as approved contractual protections or other legally recognized transfer mechanisms.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including processing orders, providing customer support, managing warranty requests, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Retention periods depend on the type of information, the purpose for which it was collected, and applicable legal requirements.

When personal information is no longer needed, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable retention obligations.

8. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your country or state of residence, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable exceptions.
• Request a copy of certain personal information in a portable format.
• Object to or request restrictions on certain types of processing.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted advertising, profiling, or other processing where such rights apply.
• Lodge a complaint with a relevant data protection authority.

To exercise your rights, please contact us using the details provided in the Contact Us section below. We may need to verify your identity before processing your request. We will respond within the time required by applicable law.

Marketing Communications

You can unsubscribe from promotional emails at any time using the unsubscribe link provided in the email. Even if you opt out of marketing communications, we may still send essential transactional or service-related messages, such as order confirmations and shipping updates.

Additional Rights for EEA, UK, and Swiss Residents

If you reside in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to lodge a complaint with the relevant supervisory authority and, where applicable, object to processing based on legitimate interests.

Additional Rights for Certain U.S. Residents

Depending on your state of residence, you may have additional rights under applicable privacy laws, including rights to access, correct, delete, or obtain a portable copy of your personal information and to opt out of certain targeted advertising or sales or sharing of personal information as defined by law.

Where applicable, you may exercise these rights without discrimination or retaliation for exercising your privacy rights.

10. Children's Privacy

Our Website is not intended to knowingly collect personal information directly from children in circumstances where parental consent is required.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided us with personal information inappropriately, please contact us so that we can review the situation and take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to stay informed about how we protect your personal information.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is handled, please contact us:

WINGFLEX Customer Support

Email: info@wingflexsim.com

Website: https://wingflex.com