WINGFLEX Cube Series
WINGFLEX 1:1 Cockpit Series
WINGFLEX General Aviation Series
WINGFLEX Bundle Series
WINGFLEX Customer Support
Live chat support
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Online hours:
Beijing Time 9:00 AM - 11:00 PM
Eastern Time (UTC-5): 12:00 AM – 10:00 AM & 8:00 PM – 12:00 Midnight -
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Get real-time assistance with orders, products, and after-sales inquiries. Outside business hours, you can leave a message or submit a ticket, and we'll respond during business hours.
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If we do not respond within 20 seconds during business hours, a support ticket form will pop up automatically. Complete and submit the form, and we will get back to you within 24 hours.
Order tracking
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Self-service tracking:
Visit Support → Track Order on our website. Enter your order number from the confirmation email to view real-time order status, tracking number, and shipping updates. -
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If our live support team hasn't responded yet, please feel free to leave your question and contact email in the live chat. We'll reply to you by email as soon as we're available.
💡 Order numbers are typically formatted as WINGFLEX-PXXXXXX and can be found in your order confirmation email.
Helpful tips
- Support tickets raised outside business hours will be reviewed and replied to on the next business day.
- If you haven't received your order confirmation email, check your spam/promotions folder or contact support for a resend. Please whitelist our email address info@wingflexsim.com to receive your order and shipping updates.
- If you encounter any software-related issues, please submit bug reports in our Discord channel #bride-bug-tracker, and we will resolve them promptly.
Step Into a Real Cockpit, Not a Toy
When you grip our controls, you’re not holding a game accessory — you’re holding a piece of a real flight deck.
Solid, weighted, and built to respond like the controls you’d find in a professional aircraft.
Every click, every turn, every adjustment feels authentic, so you can focus on flying, not forgiving cheap hardware.